Booking Conditions & Fees

 

BOOKING CONDITIONS:

Booking Conditions are based upon mutual respect and responsibility. All parties agree, when setting a reservation, to attend that reservation. We agree to be available to you at our mutually agreed upon appointment time, and you agree to present at that time in a suitably clean state*. You agree to pay for any reservations you set with us whether: attended; unattended without notice; or canceled on short notice**. Those disputing their responsibility for an unattended appointment or late cancellation** will NOT be booked again, and upon payment of the outstanding fee, treatment notes will be prepared and alternate practitioners offered. All payments are due at time of consultation – we accept cash, cheque, or electronic payments via Paypal (including credit cards).

IMPORTANT: All in-person consultations with me (Craig) MUST be without artificial fragrances or scents. NO exceptions will be made. Any person presenting for in-person work wearing clothes, products or scents with artificial fragrances or scents will not be seen, but will be billed. This is NOT a preference, but a medical requirement. I (Craig) will not sacrifice my health to help someone else gain theirs. I consult with Autistic and PTSD people who are regularly hyper-sensitive and allergic to these same agents, and will not compromise their health or healing. If you are unsure, please call and check. If you are not prepared to present scent free for in-person work, please do not book, as it will waste our time and your money.

* Suitably Clean – Clients who present wearing any scented products (see above), or present with clothing or self with oil, dirt and similar will NOT be seen, nor will those drenched in sweat from work-outs or other activities – this is about mutual respect and professional standards. Please ensure you have enough time to clean up before your appointment time. Again, suitably clean includes not wearing any scented products including deodorants, personal fragrances, moisturizers, body cremes or any other products, as well as clothes washed in scented detergents and fabric softeners, or incidentally sprayed or contaminated with scents or fragrances. There will be NO exceptions made, as a little is STILL too much.

** Cancellation on Short Notice – are bookings canceled with less than 36 hours notice before a set appointment time. Note: Late cancelation fees will only be levied if we are unable to on-sell the canceled time slot. 

PLEASE NOTE

All reservations are made and accepted subject to the Booking Conditions detailed above.  By making a reservation, you agree to be bound by these conditions, as do we. We appreciate that your time is valuable and with this in mind we do our best to run to scheduled times. Please do the right thing and let us know if there is a problem in keeping to your appointment time. If running late, please let us know, we may be able to juggle the next client in early and preserve the balance of remaining time for you. 

We ask that you nominate a phone number when booking for a courtesy reminders, made three days prior (where applicable), and on the morning of your appointment. The best is a mobile phone for an SMS (text) reminder to which we ask you to simply reply with your name to affirm your intended attendance. (Affirmations may also be done via the Client Portal.)

Professional Fees

Consultations have up to 35 minutes allocated per unit. If you desire a longer consultation, we simply make it a double booking, please advise at the time of your booking, and it will be taken care of.

Clinical Myotherapy (per unit): $130.00^

— Note; this represents a $30 decrease over the previous $160 fee to represent a real health fund rebate to all. —

Out-Of-Hours rates are 2 x standard rate per unit.
Week-end rates are 3 x standard rate per unit.
Holiday rates are 4 x standard rate per unit.

(All non-standard appointments are limited to emergencies only, please)

^Prices are subject to change without notice. Individual consultation fees may vary depending on treatment required. 
You will be advised at the time of treatment regarding any additional costs for procedures, products etc. if applicable.

Health Fund Rebates

As Craig has been overseas for a number of years and officially closed the old practice on the 30th of May, 2013, all health fund memberships and association recognitions are defunct at this stage, and no health fund claims are likely to be honored. If/when this changes, we will announce it here, and publish any new recognition on our Facebook Page and Group. Craig has discounted his regular $160 per visit to $130 to compensate for lack of health fund rebates, and has chosen to offer this price to all clients in the interests of fairness.

Worker's Comp / 3rd Party Billing / Medico-Legal and Private Compensation

This business does not participate in third party billing, nor do we participate in medico-legal / compensation cases.  Our participation in these schemes is simply not commercially or personally practical.  We apologize for any inconvenience. 

Treatment reports will be charged based upon time taken to complete at the incremental rates listed above.  Personal representation is charged at $220 per hour (or part thereof) + $95 call-out fee if off-site.

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